Globelink Language Solutions staff shall limit themselves to provide the services of which we provide. While performing his/her professional duties, he/she shall not give advice, express personal opinions, or engage in any other activity that may be construed to constitute a service other than those we provide. The Globelink Language Solutions assistant shall comply fully with this Code of Conduct.

CONFIDENTIALITY
The Interpreter/helpline operator shall respect all confidences received in the course of interpretation. All information gained by our staff in the course of his/her professional duties shall remain strictly confidential. This information shall not be communicated, published or in any way divulged to any organization or person, other than the organization or person engaging in the services provided.

ACCURACY & COMPLETENESS OF A TELEPHONE INTERPRETATION
Our staff shall render, to the best of his/her ability, a complete and accurate interpretation without altering or omitting anything that is stated. The Interpreter shall not add to what is said nor provide unsolicited explanation. Globelink Language Solutions interpreters or any interpreter working for, or on behalf of us will not be held responsible in any circumstances for any misunderstanding and or misinterpretation, when conducting an over the telephone interpretation.

IMPARTIALITY
The Interpreter shall be impartial and unbiased and shall refrain from conduct that may give an appearance of bias. He/she shall not allow personal opinions to interfere with his/her duties nor add unsolicited comments or make recommendations except to assist communication.

CONFLICT OF INTEREST
The Interpreter shall disclose any real or perceived conflict of interest. He/she shall not take personal advantage, financial or otherwise, of information obtained in the course of his/her work.

DISQUALIFICATION & IMPEDIMENTS
Our staff shall, at all times, assess his/her ability to maintain Globelink Language Solutions highest standards for professional interpretation and information. He/she shall immediately convey any reservations about his/her ability to successfully complete the assignment, for the customer. The assistant shall decline any assignment he/she believes to be beyond his/her technical knowledge or linguistic ability.

PROFESSIONAL COURTESY
Our Staff shall provide excellent customer service. He/she shall maintain a professional demeanor, be courteous and use the tone of voice appropriate to the situation. Staff shall defer to instructions from clients.

PROFESSIONAL DEVELOPMENT
Our staff continually strive to improve his/her skills and knowledge, He/she shall maintain and improve his/her Interpreter skills and knowledge through activities such as professional training or education and interaction with colleagues and specialists in related fields. The team member shall keep informed of, adhere to, and conform his/her practices to Globelink Language Solutions policies and guidelines that relates to his/her professional duties.

HIGH STANDARDS OF CONDUCT
Our staff shall act at all times in accordance with the standards of conduct, and decorum appropriate to his/her profession as a Globelink Language Solutions assistant.

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