How does it work?

We're very often asked the question "how does it work?" Firstly... although the terms "interpretation" and "translation" are often used interchangeably, by strict definition interpretation refers to the spoken language, and translation refers to the written language, i.e. document translation.

The way we interpret for you depends on which of the following situations you find yourself in:

Face To Face

To use, simply call the helpline, speak to one of our multilingual staff and explain the situation. You will then be asked to PASS THE PHONE to the person whom you are trying to communicate with and we will speak the language on your behalf.

You Need A Call To Be Made

Again, simply call the helpline explain the situation and give us the details of who you want us to call. In most cases we will be able to make a three-way call whist you hold so that you can hear what's going on as well as being available for us to ask you for any further information

You Receive A Call

You may be confident enough to ask the caller to hold whilst you make a three way call to us. You will need a three way call facility from your telecoms provider to do this. Once the call is received by us and you have explained the situation, we can then speak to the other party.

Professionally trained and tested, our interpreters do not interpret word-for-word, but meaning-for-meaning. This is why you might notice that non-English conversations can seem to take longer. Many English concepts that are communicated in one or two words can take several phrases to accurately describe in another language, and vice versa.

 
Please see our Call Credits page for details of how we charge you for our services or click to join.